Trip organizers are recommended to announce their group’s arrival ahead of time and to make arrangements regarding the tour time.
Providing they have announced their arrival through the booking department ahead of time and have shown some identification at the point of sale, travel agencies are entitled to a 5-percent discount on individual available services (excluding independent visits to the Park of Military History; additional payment for special services and beverages).
All organized travel groups are advised to plan their arrival at the Postojna Cave 30 minutes before the desired tour time, as traffic congestion is possible, in particular during the peak tourist season. For the sake of tour organization, organized travel groups are kindly requested to assemble at the entrance to the Postojna Cave no later than 15 minutes before the tour to avoid any inconveniences because of delays.
Tickets for the Postojna Cave tours must be collected at the point of sale no later than 20 minutes before the desired tour time, otherwise the booking will be cancelled and the tour will only be possible at the first available free tour time. All tickets (admission fees) include basic accident insurance, visitors are therefore advised to keep the tickets on themselves until they exit the parking area.
Groups or trip organizers are entitled to a free-of-charge service for the group guide or driver, providing he/she presents a suitable ID document (a tour guide ID card or a driving licence). The use of the free service is not transferable to another person.
Arrangements regarding the meal time are necessary for all ticket packages that include hospitality (restaurant) services.
Notification ahead of time (a minimum of 3 working days before the planned tour) is required for all special tours (e.g. adventure tours) and special guides. An advance payment of 30 % is necessary. Tour participants are required to submit a written consent of participation for all adventure tours.
All visitors to the Postojna Cave will be left with fond memories of their visit. We should do our best to preserve it for the future generations and therefore respect the cave etiquette. CAVE ETIQUETTE: 1. For the sake of their own safety and protection of the environment, visitors must obey instructions of the staff at all times. 2. During the train ride, visitors are not allowed to stand up, lean out and jump on or off the train. 3. Visitors are not allowed to walk outside off the marked paths. They must stay in the group and with their guide. 4. Visitors must not touch the stalagmites/stalactites.5. Visitors must not throw away any kind of litter. 6. Visitors are strictly forbidden from taking photographs. 7. Smoking inside the cave is strictly forbidden. 8. Visitors are not allowed to bring food into the cave.