Check-in and Check-out Times
Check-in is from 14:00 on the day of arrival.
Check-out is before 10:00 on the day of departure.
Credit Card Guarantee Terms and Conditions
Payment for the total amount is made at the reception. A credit card is required as a guarantee for your reservation. Your credit card will be charged in accordance with the cancellation policy.
Smoking and Cleanliness
No smoking is allowed in Hotel Jama. In the event of smoking, you will be charged the cost of deep cleaning in the amount of € 200. We do our best to make sure our guests are provided with clean rooms. In the event of considerable stains or damage to the hotel's property, you agree to a cleaning fee of a minimum of € 50.
Parking in the hotel's car park is at the vehicle owners' own risk – the hotel accepts no responsibility for any damage that may be caused. Hotel guests can use our car park free of charge.
Pets are welcome – a pet surcharge is the amount of € 50 per stay is charged.
All prices are inclusive of VAT. The tourist tax (€ 2 per person per day) and the registration fee (€ 1 per person per stay) are not included in the price
The company retains the right to not provide reserved services to the client in exceptional circumstances (such as closure of the entire hotel due to organizational reasons). The client will be informed accordingly 2 (two) days before the booked date. In such case, the client is only entitled to the reimbursement of amounts already paid and is not entitled to claim the reimbursement of any damages and/or additional amounts whatsoever.
Cancellation Policy for Individual Guests
In the event of a cancellation of a reservation made on the website https://www.postojnska-jama.eu, the following cancellation terms apply: a reservation can be cancelled without a cancellation fee up to 48 hours before the date of arrival. For reservations cancelled from 48 to 24 hours before arrival, a cancellation fee of 30% of the total amount will be charged. In the event of a no-show, a cancellation fee of 100% of the total amount will be charged.
Terms and Conditions for Groups of more than 10 Persons
up to 60 days prior to arrival: 100 % of the reservation can be cancelled by the client, without penalty.
up to 14 days prior to arrival: 50% of the remaining contingent can be cancelled by the client, without penalty. Additional reductions will be charged the room rate for one night and no further charges will be made.
up to 7 days prior to arrival: 30% of the remaining contingent can be cancelled by the client, without penalty. Additional reductions will be charged the room rate for one night and no further charges will be made.
up to 3 days prior to arrival: 10% of the remaining contingent can be cancelled by the client without penalty. Additional reductions will be charged the room rate for one night and no further charges will be made. Additional reductions will be charged 100 % the room rate for reserved period.
no show: will be charged 100% of the room rate for reserved period
Final rooming list:
14 days before arrival.
100% payment by proforma invoice. 50% of the amount 1 month before the arrival of the group, the rest 1 week before the arrival of the group.
For further information, please email email@example.com.
We wish you a pleasant stay.